Mrs. Harrison is a dedicated public servant for the Human Services Department. She is passionate and committed to creating an excellent customer experience for both the internal and external customer. Mrs. Harrison has served in many roles with state government from operations to IT, creating a unique perspective on the customer experience. Mrs. Harrison’s current role is Customer Innovations Director, focusing on the external customer experience, using Human Centered Design to create delightful products for State of New Mexico constituent.
Featured Speakers: Patrick Lovelace, R.N., Senior Director of Strategy, Healthcare and Life Sciences at SS&C Blue Prism Shanita Harrison, Customer Innovations Director for the State