How AI Chatbots Help the USCIS Handle Customer Service

Wed. November 20, 2019 @ 18:00 ET

Featured Speaker: Courtney A. Winship, Chief of the Digital Services Division in the Office of Citizenship and Applicant Information Services at U.S. Citizenship and Immigration Services.


Courtney will share how USCIS is using an AI powered chatbot to help the agency handle many questions.



  • 6:30-7pm: Networking
  • 7-8pm: Presentation
  • 8-8:30pm: Wrap-up and networking


About AI in Government

AI in Government is where those working in and with the government get together to network, discuss, and interact on topics relating to AI, machine learning, and cognitive technologies. Join us at this monthly event for high-quality content with compelling & informative speakers and opportunities to network and connect with fellow like-minded individuals.

To learn more about AI in Government and see a list of upcoming events check out our website: This event is free for all for all active military, federal employees, think tank, and media. Others can register for events for a nominal fee. If you’re interested in helping financially support this event please email us at


There are no refunds for no-shows or cancellations. All sales final. Private video or audio recording is prohibited without prior permission. By registering for this event, you grant permission for the event organizers to share your registration information with event sponsors and partners.


Event Terms & Conditions

This event is held under The Chatham House Rule. At a meeting held under the Chatham House Rule, anyone who comes to the meeting is free to use information from the discussion, but is not allowed to reveal who made any comment. It is designed to increase openness of discussion. Click here for more.


Thank You to our venue host GWU

Featured Presenters

Courtney A. Winship

Courtney A. Winship is a U.S. federal government leader with 15 years of experience in customer experience and digital transformation. She is currently the Product

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