In this episode of the GovFuture podcast we interview Karen Howard who is Executive Director/ Head of the Office of Online Services at the Internal Revenue Service (IRS). Karen shares with us what motivated her to work for the Federal Government, what approaches and challenges she has seen in advancing IT modernization efforts within her organization, as well as some of the key technologies being implemented at IRS to enhance the taxpayer experience. Karen also shares why collaboration and coordination among different government agencies is crucial and how her team at the IRS works with and learns from others.
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