Advancing IT Modernization at IRS to Improve the Taxpayer Experience, Interview with Karen Howard, IRS [GovFuture Podcast]


In this episode of the GovFuture podcast we interview Karen Howard who is Executive Director/ Head of the Office of Online Services at the Internal Revenue Service (IRS). Karen shares with us what motivated her to work for the Federal Government, what approaches and challenges she has seen in advancing IT modernization efforts within her organization, as well as some of the key technologies being implemented at IRS to enhance the taxpayer experience. Karen also shares why collaboration and coordination among different government agencies is crucial and how her team at the IRS works with and learns from others.

If you enjoy listening to this podcast please rate us on apple podcasts, Google, Spotify or on your favorite podcast platform. Also, if you’re not already, consider becoming a GovFuture member to take advantage of all the community has to offer including Access to a diverse network of government innovators, opportunities to collaborate with government agencies, exclusive access to events and resources, and a platform to have a voice in shaping the future of government innovation. To sign up go to

Show Notes:

Scroll to Top

We've already checked you in.

IF YOU have your badge you're good to go!

Join us for


Register to View Event